At Stockzen, we aim to provide reliable and affordable access to premium tools. Because our services are digital, we maintain a clear refund framework to keep things fair and transparent.
01Eligibility for Refund
Refunds may be granted when all of the following apply:
- The service is non-functional or inaccessible for over 48 consecutive hours due to an issue on our side.
- You notify us within 3 days of purchase or activation about the problem.
- The issue is verified by our support team after reasonable troubleshooting.
Where eligible, refunds are issued to the original payment method.
02Non-Refundable Cases
Refunds are generally not provided for:
- Change of mind after purchasing.
- Restrictions or bans by third-party providers due to their terms or enforcement.
- Misunderstanding of features/limitations when details were available prior to purchase.
- Requests made after 3 days from activation or purchase date.
03How to Request a Refund
Send an email to support@stockzen.io including:
- Your full name and the email used for purchase
- Plan purchased and payment date
- Detailed description of the issue, plus any screenshots or error messages
Our team will review and respond within 3 business days.
04Payment Disputes
Please contact support first. Initiating a chargeback or bank dispute without attempting resolution may lead to account limitations or a permanent ban to prevent abuse. We’re happy to help and resolve issues promptly.
05Policy Updates
We may update this policy periodically. Any changes will be posted here and reflected in the “Last updated” date above.
06Contact
Questions about this policy? Email support@stockzen.io or message us on Telegram.